Help & Support
Popular support articles
- Submit a meter reading
- Is your bill higher than expected?
- Carbon Reduction Commitment
- Climate Change Levy (CCL)
- Energy Bills Discount Scheme (EBDS)
- When can I switch supplier?
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Your account
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Email us at
Contactus@opusenergy.com
To help us respond quickly, please include your account information
Termination notice changes
If you are a SME customer and would like to switch supplier, you no longer need to send us a termination notice but will be unable to switch until the end of your fixed period. You’ll still need to pay any outstanding balance before you switch, or we may object.
Call us on
For general queries or help:
Customer Service - 01604 673 100
Open 8:30am to 5pm - Monday to Friday
Please have your account details with you
To make a payment or to
discuss a payment arrangement:
Credit Team - 01604 797 301
Open 8:30am to 5pm - Monday to Friday
Register for My Opus Energy
If you're an Opus Energy customer, manage your energy online using our easy-to-use 'My Opus Energy' portal.
Additional help and support
We’ll try our best to fix all queries that you have. If you prefer, you can also contact Citizens Advice. They’re an official source of free and independent energy advice and support. They can help with your bills or meters, or if you’re struggling to pay for the energy you use.
Citizens Advice, Citizens Advice Scotland and Advice Direct Scotland currently only provide advice and support to microbusiness* or a small business consumer**
If your business is in England and Wales, visit their website here or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free. If your business is in Scotland, visit their website here or contact your local Citizens Advice Bureau.
*where a business consumes no more than 293,000 kWh of gas or 100,000 kWh of electricity each year or has fewer than 10 employees (or their full time equivalent) and an annual turnover or balance sheet no greater than £2 million.
**where a business consumes no more than 500,000 kWh of gas or 200,000kWh of electricity each year or has fewer than 50 employees and an annual turnover of £6.5 million or a balance sheet total of £5 million