28th February 2019
Electrical emergency or power cut? Ring 105 (free) to reach your local electricity distribution company.
Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid.
For more information, go to www.powercut105.com
Gas leak, carbon monoxide leak or no gas supply? Call 0800 111 999 to reach the National Grid Emergency Service.
If you smell gas or have a carbon dioxide leak, turn your supply off at the meter, air out the area, extinguish any naked flames and don’t turn electrical switches on or off.
Frequently asked questions
1. Who should I contact first in an emergency: my supplier or my distributor?
If you think there is any health and safety risk, you should always contact your distributor first. They can attend and make the supply safe to minimise any potential risk to you or your staff. Remember, this could be dangerous! So don’t touch anything that could potentially give you an electric shock or allow any flames around your gas supply.
Contact us after you've spoken to the distributor to let us know the situation. In most cases, we can have someone out the same day though in some circumstances (such as a weekend) it will be the next working day.
2. Who is my distributor?
3. I believe something is wrong with my gas meter. What should I do?
Contact the National Grid Emergency Service on 0800 111 999. If they decide the issue is on your side, they may switch your supply off so that a gas safe engineer can fix the problem. You will need to find a gas safe engineer (see a list of approved contractors) to help you with the repair.
The gas meter itself is very rarely the source of a problem but if it is, we need a third party called a meter asset manager (MAM) to visit your premises. Just so you know, they tend to work only during weekdays and in normal business hours.
4. I believe something is wrong with electricity meter. What should I do?
If only your property is affected, contact an electrician who can check your supply and appliances. If it’s an emergency, contact your local distributor or ring 105.
The electricity meter itself is very rarely the source of problem but if it is, we need a third party called a meter operator (MOP) to visit your premises. Just so you know, they tend to work only during weekdays and in normal business hours.
5. What number should I call if I need to contact Opus Energy?
You should always call the metering team. Their in-depth knowledge of the process will be best-placed to help ensure your supply is safe and get you back on power and they're available Monday to Friday 8am-6pm.
For electricity, call us on 0843 2272352
For gas, call us on 0845 2637201
4. How do I protect my business and stock without power (necessary, for example, for refrigerators and security shutters)?
Try to see if any friends or family can help look after stock that requires refrigeration. In some circumstances a generator could be used to keep certain appliances working.
Some shutters have a manual crank that you can use to open and shut them.