How to get in touch
Please be aware that our phone lines are currently down, and customers calling us on our 0843 or 0845 numbers will not be able to reach us.
We are investigating this urgently. If you're trying to get in touch with us, please try calling later, or use the relevant email address and we will get back to you as soon as possible.
Electrical emergency or power cut? Ring 105 (free) to reach your local electricity distribution company.
Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid.
For more information, go to www.powercut105.com
Gas leak, carbon monoxide leak or no gas supply? Call 0800 111 999 to reach the National Grid Emergency Service.
If you smell gas or have a carbon dioxide leak, turn your supply off at the meter, air out the area, extinguish any naked flames and don’t turn electrical switches on or off.
Making a complaint
If you would like to register a complaint with us, please use the form on our complaints page.
Please note, calls to 0843 and 0845 numbers are charged at 7p per minute plus your provider's charge.
Our promises to customers
We're committed to treating our customers fairly. You can read more about our commitments by following the links below.
Standards of Conduct
We promise to treat our customers fairly and conduct ourselves with integrity.
Read our promise to our customers.
Customer Privacy Notice
We take your right to privacy and the protection of your personal data seriously.
See our privacy policies to find out more.
We value your opinion
We'd love to hear what you think about Opus Energy
We're always keen to hear from our customers so that we know how we're doing and what we can do to improve in the future.
Let us know what you think about Opus Energy.
Alternatively, you can leave a review on our Trustpilot page.