Is your bill higher than expected?
At Opus Energy, we're committed to billing you accurately. If your bill is higher than usual, we want to help you understand the possible reasons. Here are some of the factors that could have played a part.
Meter read history
Have you been submitting meter readings regularly? If you don’t submit regular meter readings, your bill will be estimated and based your Estimated Annual Consumption (EAC)*.
We recommend you check your previous bills to confirm whether they’ve been estimated or based on actual readings. If you’re not sure where to find this information on your bill, download our handy guide.
If you recently provided a meter reading after a period of estimated bills, we might have been underestimating your usage and will have a better understanding of your actual consumption. If your actual consumption is higher than your EAC, this will be reflected in the amount you’re billed.
We might have also cancelled your previous bill to rebill your account using your actual meter readings. As a result, you may notice that your bill is higher than expected as it covers a longer period of consumption. You can see the invoice period at the top of your bill.
If, after submitting an accurate meter reading, you feel that your invoice is still inaccurate, please contact us and we’ll be happy to look into it for you.
Submit a meter reading
The quickest and easiest way to submit a meter reading is via your My Opus Energy (MOE) account. Go to the ‘Energy usage’ menu and select ‘Submit meter readings’.
If you don’t have an MOE account, you can submit a meter reading by SMS. Text “Start” to 07723494043 and follow the instructions.
Get automatic reads with a smart meter
If you’d prefer meter reads to be sent to us automatically, register your interest for a smart meter and our team will be in touch if you’re eligible.
*Your EAC is based on the previous twelve months of meter read history. It automatically updates every time you submit a read. So, the more regularly you submit a meter reading, the more accurate your EAC figure is for when a read isn’t available.
Do you pay by Direct Debit?
Direct Debit is the easiest way to pay your bill and your payments are secure with the Direct Debit Guarantee.
If you cancel your Direct Debit, you’ll be charged your agreed contract rate (or variable rate if your fixed term contract has ended), plus an additional 7.5% per unit. This is in accordance with your terms and conditions.
If you’d like to set up a Direct Debit, log into your MOE account, go to the ‘Invoices & payment’ menu and select ‘Direct Debit’.
If you don’t have an MOE account, you can fill out our Direct Debit mandate and email it to us at email@example.com.
Has your fixed contract ended?
You can find your contract end date on the right-hand side of your bill on page two.
If you don’t agree a new contract or switch to a new supplier when your fixed period ends, you’ll be charged our variable rates. These rates are usually more expensive than our fixed rates and they can change at any time. You can usually get a better deal with a new contract.
If you’d like to speak to us about a new, fixed contract, our Sales team will be happy to help.
Get a quote or call 01604 673 100.
Installation of new equipment
If you have recently installed some new equipment into your property, this could have increased your energy consumption. Please check the wattage on the equipment to make sure.
We can also review the equipment you are using and confirm if your consumption is in line with this. Simply complete our appliance usage chart and send it to firstname.lastname@example.org.
Our backbilling policy
We’re committed to delivering the highest standards of customer service. As part of our commitment you can read more about our backbilling policy on our dedicated page.
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