Metering work and installations during COVID-19 restrictions

As customer visits restart, it’s our top priority to ensure the safety and wellbeing of our customers, colleagues, partners and their staff. We wanted to share with you some of the measures that we’re taking to do this.

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For our colleagues

We’ve taken a range of measures to protect our colleagues and you can read the full risk assessment here, and download our certificate here.

As a summary:

Our partners

We work with a range of partners for collecting meter reads, installing smart meters and performing other metering work. We have developed our own risk assessment for this type of work, which you can review here. We will not deploy an engineer until we have confirmed their risk assessment complies with ours. You can read their individual risk assessments at the links below but as a general rule engineers will:

You can find our partners' risk assessments linked below:

Energy Assets




National Grid Metering


Smart Metering Services (SMS) Plc



Western Power