We’re freezing current energy rates

During this uncertain time, we know you’re focused on running your business. And for our customers whose contract’s fixed term is ending soon we want to help.

That’s why we’re going to freeze contracted energy rates for three months, for those customers who would otherwise go onto more expensive Monthly Plan rates. This applies to SME customers with a fixed term end date in May, June and July 2020, giving them more time to agree a new energy contract.

You don’t need to do anything. We’ll apply the freeze to your energy rates for the extra 3 months beyond your contract term, where this is cheaper. Or you can renew on our best rates by calling our Sales team on 0843 227 2357 Monday to Friday between 9am and 5.30pm or emailing sales@opusenergy.com to discuss your contract renewal. You can still end your contract with us from your original fixed-term period end date onwards by giving us 30 days’ notice as normal

Government Support

If you are struggling right now, the Government is providing support to small and medium businesses, including loans and grants. Our charity partner Business Debtline has a clear summary of all help available. Visit their website to find out more.

Continuing to serve you through Coronavirus

During the Coronavirus pandemic we’re focussed on maintaining an ongoing level of service and support for you (our customers). With staff working from home, we may take longer to respond than usual. But we do have plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

How we’ll continue to serve you?

What does Coronavirus mean for security of our energy supply?

We recognise some businesses may struggle during this period of uncertainty, so if you’re having difficulty paying your bill, talk to us about what help is available. The Government are also providing support, including loans and grants. Visit the Government website or Business Debtline to find out more.

We’ll continue to follow government advice, and keep you updated on any changes that take place as the situation develops.

If you are having trouble paying your bill or have any questions, please do not hesitate to contact us.

Help us stay in touch

Now more than ever it’s important that we have the correct contact details for you. This allows us to keep you informed now and in the future. Please confirm your email address and mobile number by sending an email to verify.accounts@opusenergy.com. Make sure to include your Account ID (you can find this on your bill) and any site references, so we can register your information to your account.