Blog / Continuing to serve you through Coronavirus

Continuing to serve you through Coronavirus

During the Coronavirus pandemic we’re focussed on maintaining an ongoing level of service and support for you (our customers). With staff working from home, we may take longer to respond than usual. But we do have plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

Government Support

If you are struggling right now, the Government is providing support to small and medium businesses, including loans and grants. Our charity partner Business Debtline has a clear summary of all help available. Visit their website to find out more.

Continuing to serve you through Coronavirus

During the Coronavirus pandemic we’re focussed on maintaining an ongoing level of service and support for you (our customers). With staff working from home, we may take longer to respond than usual. But we do have plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

How we’ll continue to serve you?

Metering work and smart meter installations

What does Coronavirus mean for security of our energy supply?

We recognise some businesses may struggle during this period of uncertainty, so if you’re having difficulty paying your bill, talk to us about what help is available. The Government are also providing support, including loans and grants. Visit the Government website or Business Debtline to find out more.

We’ll continue to follow government advice, and keep you updated on any changes that take place as the situation develops.

If you are having trouble paying your bill or have any questions, please do not hesitate to contact us.

Help us stay in touch

Now more than ever it’s important that we have the correct contact details for you. This allows us to keep you informed now and in the future. Please confirm your details by filling in a form here. Make sure to include your Account ID (you can find this on your bill), so we can register your information to your account.